May 15, 2018

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us with in any other way. The website also collects the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history.

We may use software tools like Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications) and payment details (including credit card information) when you complete an online reservation or payment.

May 15, 2018

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for us to contact you about your booking, give directions and ask relevant questions about your stay such as time of arrival and dietary requirements.

May 15, 2018

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the reservation and booking service;

  • To provide our customers with ongoing assistance information about their stay;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To submit tax returns to HMRC;

  • To comply with any applicable laws and regulat

May 15, 2018

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to manage our holiday cottage and take bookings and payment online. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

In addition, customer names, reservation numbers and dates of stay are stored on an excel document behind our own firewall. These are transmitted to the our accountant at the end of the tax year and then to HMRC.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

May 15, 2018

How do we communicate with our site visitors?

We may contact you to notify you regarding your stay, to notify repeat visitors of a discretionary discount, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

May 15, 2018

What are cookies, and which ones does our site use?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site.

 

Cookies are implemented in the River View Pateley website. Take a look at the table below to view which cookies are implemented:

  • "svSession" is a Permanent cookie that Creates activities and BI

  • "hs", "incap_ses_${Proxy-ID}_${Site-ID}" lasts throughout the session and have a security purpose

  • "nlbi_{ID}" and "XSRF-TOKEN" are persistent cookies with a security purpose

  • "smSession" has a two week duration and is used to identify logged in site members

 

May 15, 2018

How can our site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at enquiries@riverviewpateley.com or send us mail to: Brigg House Farm, Low Wath Road, Pateley Bridge, HG3 5HL, United Kingdom.

May 15, 2018

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

May 15, 2018

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquiries@riverviewpateley.com or send us mail to: Brigg House Farm, Low Wath Road, Pateley Bridge, HG3 5HL, United Kingdom.

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enquiries @riverviewpateley.com

Tel: 07519 447130

 

 

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